Contact Info
Please call the office before completing the New Patient paperwork to ensure we can help you.
Office Hours
Monday - Thursday
8 am - 5 pm
Fridays
8 am - 12 pm
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Magen Dielmann is the Billing Manager at Conway Psychological Assessment Center, where she leverages her extensive experience in the medical and insurance industries to lead efficient, patient-focused billing operations. A college graduate with a strong background in healthcare administration, Magen also owned and operated her own business for four years, showcasing her entrepreneurial drive and leadership skills.
Known for her attention to detail and dedication to client service, Magen plays a vital role in supporting both patients and clinicians with integrity and care. Outside of work, she enjoys spending time outdoors hiking and gardening, as well as relaxing with a crochet project. She has been married to her high school sweetheart for over a decade, and together they are raising two wonderful children.
COB stands for Coordination of Benefits. It refers to the process used by health insurance companies to determine the order in which they will pay benefits when a person is covered by multiple insurance policies.
When someone is covered by more than one health insurance plan (for example, they have coverage through both their employer and a spouse's employer), the insurance companies need to figure out which one pays first (the primary insurer) and which one pays second (the secondary insurer). The purpose of COB is to ensure that the total amount paid by all insurers doesn’t exceed the total amount of the medical bill, and that the insured person doesn’t receive more than 100% reimbursement.
It can be a bit tricky when multiple plans are involved, but the system is designed to ensure that the process is fair and efficient.
A deductible in medical insurance is the amount of money you, as the policyholder, must pay out-of-pocket for healthcare services before your insurance coverage starts to pay. Essentially, it's the portion of your medical costs that you are responsible for each year, before your insurance company steps in and begins to share the costs.
Example: If you have a $1,000 deductible on your health insurance plan, you’ll need to pay the first $1,000 of your medical bills in a given policy year. Once you’ve met that amount, your insurance will begin to pay for covered services according to your plan's terms.
Some health plans are high-deductible plans, meaning the deductible is higher than average, but they often come with lower monthly premiums. These plans can be paired with a Health Savings Account (HSA), which lets you save money tax-free to cover medical costs.
Pros:
Cons:
In summary, a deductible is a way to share the cost of healthcare between you and your insurance company. The higher the deductible, the lower your monthly premiums usually are—but it also means you'll need to pay more out-of-pocket before your insurance starts covering a greater portion of your healthcare expenses.
A copay is a fixed amount that you pay for a specific medical service at the time you receive it, like a doctor's visit, prescription, or emergency room visit. The amount is pre-determined by your insurance plan. For example, you might pay a $20 copay for each doctor's visit, or a $10 copay for each prescription.
Example: If your plan requires a $30 copay for doctor visits, you’ll pay $30 when you see the doctor, no matter the total cost of the visit. Your insurance will cover the rest.
Does not count toward your deductible (but it may count toward your out-of-pocket maximum, depending on your plan).
Coinsurance is the percentage of the total cost of a covered service that you are required to pay after you've met your deductible. For example, if your insurance covers 80% of a medical expense, you will pay the remaining 20%.
Coinsurance typically applies after you've paid your deductible, meaning you're responsible for a percentage of costs once the deductible has been met.
To Sum It Up:
Key Differences:
|
Feature |
Copay |
Coinsurance |
| Amount Paid | Fixed amount per service (e.g., $20 for a visit) | Percentage of the total cost (e.g., 20%) |
| When Paid | Paid upfront, at the time of service. | Paid after you meet your deductible |
| Applies To | Specific services like doctor visits, prescriptions | Larger medical services like hospital stays, surgeries |
| Does it Count Towards Deductible? | Generally, no, but it can count toward out-of-pocket maximum | Yes, it counts toward your deductible and out-of-pocket maximum |
| Predictability | More predictable (you know exactly what you’ll pay) | Less predictable (depends on the total cost of care) |
The evaluation process consists of 3 separate appointments. The cost for each appointment is listed below:
Intake - $211.18
Evaluation - $1598.96
Results - $199.43
Intake - $175.98
Therapy - $166.19
Dyslexia and other learning disabilities are an exclusion with all insurance companies. This means insurance will not cover services for this and testing would be out of pocket.
The cost for each appointment would be as follows:
Intake - $280
Evaluation - $2000
Results - $250
We recognize that scheduling conflicts may occasionally occur. As a one-time courtesy, there is no charge for a missed initial appointment. However, any subsequent missed appointments without advance notice will incur a $50.00 fee.
A patient estimate is an approximate calculation of the out-of-pocket cost a patient can expect to pay for a specific medical service or procedure. It's typically provided before the service is performed and is based on a combination of the provider’s charges, the patient's health insurance coverage, and any deductibles, copays, or coinsurance that may apply.
A patient statement is a document that provides specific details across one or more visits or procedures.
A patient invoice is a detailed bill for medical services rendered.